This Privacy Policy outlines how we handle the collection, use, and protection of Personally Identifiable Information (PII) for visitors to our website and users of our freight brokerage services. PII, as defined by U.S. privacy laws, refers to data that can identify, contact, or locate an individual, either alone or when combined with other information. Please review this policy to understand how we manage your information in compliance with applicable laws and regulations.
What Information Do We Collect?
- Customers: Name, email address, phone number, and any details necessary for booking shipments.
- Drivers & Dispatchers: Name, phone number, and email address for coordinating shipments and tracking purposes.
- General Visitors: Basic browsing data through cookies and analytics tools to enhance user experience.
When Do We Collect Information?
- Fill out a form on our website.
- Register for our services.
- Provide details verbally or in writing during the booking and dispatch process.
- Engage with us through customer support channels (live chat, email, or phone).
How Do We Use Your Information?
- Customer Service: Responding to inquiries and providing shipment updates.
- Communication: Contacting users via phone, email, or SMS to facilitate shipment tracking and logistics coordination.
- Service Improvement: Enhancing user experience based on feedback and data analysis.
How Do We Protect Your Information?
- SSL Encryption: Our website is secured with an SSL certificate to protect data transmission.
- Regular Malware Scans: We routinely scan our systems for security threats.
- Restricted Data Access: Only authorized personnel have access to PII.
We do not request sensitive financial information such as credit card numbers through our website.
Do We Use Cookies?
- Understand user behavior and site interactions to improve our services.
- Store preferences for a better browsing experience.
- Collect aggregated data for website analytics.
Users can manage cookie preferences via browser settings. Disabling cookies may impact certain website features but will not prevent access to our services.
SMS Privacy Policy
At Torro Freight, your privacy is important to us. We are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information, particularly in relation to SMS communications. By engaging with our services, you agree to the practices described in this policy.
2. Types of Information Collected
We may collect the following personal information from customers:
Full name
Email address
Phone number (including for SMS communication)
Shipping and billing address
Company name (if applicable)
Transaction history and communication preferences
3. Method of Information Collection
We collect personal information through:
Online forms (e.g., sign-up, contact forms, quote requests)
SMS opt-in mechanisms (e.g., keywords, website checkboxes)
Direct communication (e.g., phone calls, emails)
Transactions and interactions with our services or platforms
4. Purpose of Data Collection
The data we collect is used to:
Fullfill orders and provide requested services
Communicate updates, offers, and relevant business information
Deliver SMS messages regarding services, promotions, and support
Respond to customer inquiries and support requests
Improve our services, operations, and customer experience
5. Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure servers, encryption technologies, access controls, and regular security audits.
6. Data Sharing
We value your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes.
Specifically, mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.
We may share your data only under the following circumstances:
With trusted service providers who help us operate our business (e.g., SMS platforms, payment processors), strictly for service delivery
When required by law or legal process
To prevent fraud or ensure the security of our systems
7. User Rights
As a customer, you have the right to:
Access the personal information we hold about you
Request corrections or updates to your information
Withdraw consent for SMS communications at any time by replying STOP
Request deletion of your personal data, subject to legal and contractual obligations
To exercise these rights, please contact us using the information below.
8. Contact Information
For questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:
Contacting Us
If you have any questions regarding this privacy policy, you may contact us at:
Torro Freight LLC
Website: torrofreight.com
Email: info@torrofreight.com
Phone: 945 444-2422
This policy is subject to updates, and we encourage users to review it periodically.